Spartacus Maximus Posted April 18, 2017 Share Posted April 18, 2017 There certainly are situations and business interactions where "customer is king" applies, but besides customer service or the hospitality industry it probably does not apply very well. In the case of martial arts instruction, which is a specialty service, must accept and trust the instructor's ability to teach skills, manage and supervise everything within the school. This is the same as other specialty services such as the construction example given by Matsu. The customer may have preferences, but if something cannot be done or is only possible provided that XYZ, the customer MUST accept expert/experienced judgment or go elsewhere. Whining, complaining or threatening to sue will not make an unreasonable or impossible request happen. Link to comment Share on other sites More sharing options...
The Pred Posted April 18, 2017 Author Share Posted April 18, 2017 So it seems like we are all in agreement with each other ! Teachers are always learning Link to comment Share on other sites More sharing options...
Alan Armstrong Posted November 4, 2017 Share Posted November 4, 2017 I must admit that have not read everything posted here.From my personal point of view, is that most definitely the customer is not always right.It is advisable to give your expert advice and not to humor clients, in just telling them what they want to hear; this is irresponsible.To be cruel and blunt with answers, isn't going to make you popular, or helpful either.Helping the client to make the right decision, with different levels of options can be beneficial.Not everything is black or white there are many shades of grey.Giving expert advice is paramount to put their requirements first; gaining trust.If and when your advice is ignored (and the client fails) at least you know that you have done your very best. Link to comment Share on other sites More sharing options...
sensei8 Posted November 5, 2017 Share Posted November 5, 2017 In business, I can be affable to a point, and not beyond that point, in which I can't afford blind affability; but at all times, I can be professional across the board!! **Proof is on the floor!!! Link to comment Share on other sites More sharing options...
Montana Posted October 17 Share Posted October 17 I had a sign in my dojo that read... DOJO RULES 1. The Sensei is ALWAYS right! 2. If Sensei is wrong, refer back to Rule #1. 1 If you don't want to stand behind our troops, please..feel free to stand in front of them.Student since January 1975---4th Dan, retired due to non-martial arts related injuries. Link to comment Share on other sites More sharing options...
Nidan Melbourne Posted October 17 Share Posted October 17 2 hours ago, Montana said: I had a sign in my dojo that read... DOJO RULES 1. The Sensei is ALWAYS right! 2. If Sensei is wrong, refer back to Rule #1. Lol As much as i agree with that; there should be a Rule 3. If Sensei is wrong; they will correct their mistake and provide the correct information when it comes to teaching their art. 1 Link to comment Share on other sites More sharing options...
KarateKen Posted October 20 Share Posted October 20 Not at all. I see customers that are wrong all the time in every type of business. People are wrong constantly. Link to comment Share on other sites More sharing options...
Nidan Melbourne Posted October 20 Share Posted October 20 7 hours ago, KarateKen said: Not at all. I see customers that are wrong all the time in every type of business. People are wrong constantly. I'm glad that majority of the time Martial Arts Clubs (or at least in my experience) we're pretty lucky that we rarely have this. I've had more Wrong Customers when I was a Stadium Supervisor for my old basketball association than my karate club. Link to comment Share on other sites More sharing options...
KarateKen Posted October 20 Share Posted October 20 14 hours ago, Nidan Melbourne said: I'm glad that majority of the time Martial Arts Clubs (or at least in my experience) we're pretty lucky that we rarely have this. I've had more Wrong Customers when I was a Stadium Supervisor for my old basketball association than my karate club. I used to work in a nightclub and believe me, I saw a lot of customers who were wrong! We had to ban many of them. Link to comment Share on other sites More sharing options...
Nidan Melbourne Posted October 21 Share Posted October 21 5 hours ago, KarateKen said: I used to work in a nightclub and believe me, I saw a lot of customers who were wrong! We had to ban many of them. NIghtclubs are definitely a big one, i'd say some choice words but I don't want to get in trouble here. lol 1 Link to comment Share on other sites More sharing options...
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