Do not order from Meijin (Dragon Associates)!!!

[karateka200]

Hi all, just wanted to share a cautionary tale about ordering Meijin uniforms from dragon-tsunami.org.

I order a pair of karate pants from them after reading about the great quality and low cost of Meijin uniforms. By mistake, the people at dragon-tsunami sent me the pants I ordered, along with a karate DVD. Having never ordered from them before, I assumed the DVD was complimentary, as many companies will send things of that nature to first time buyers to promote themselves and their products.

I then needed to exchange the uniform I bought for a larger size, so I sent it back and asked for an exchange. Upon calling to check on my return order status, I was told, very rudely, by the customer service rep that I should not have accepted the DVD since I did not order it, and that my uniform would not be exchanged unless I returned the DVD and paid for the return shipping myself. I tried explaining to them that I should not be forced to pay the shipping, since it was THEIR mistake that I received it in the first place. I also asked to speak with any other customer service reps, and was told that was not possible. This person was very rude to me, and kept insisting that I was trying to keep something I did not order, never acknowledging the fact that it was their fault, NOT MINE, that I received the extra DVD.

I am extremely disappointed with dragon tsunami and their service and will most definitely not order from them again.

[learning kempo-karate]

Hello, A mistake by the company may have been an honest one. It sounds like there sales reps need more verbal training.

I would just send the pants along w/ the video back together..(keeps the cost down).

Hopefully you will get another pants back. (at least you can be fair and honest) ...also NEVER assume anything......Aloha

[karateka200]

learning kempo- the problem is, I've already sent back the pants because I wanted to exchange those. I was never told to send back the DVD until I called to check on my pants exchange order. Only then, did they tell me that I had to send back the DVD in order to get my pants exchanged. So now I have to pay extra shipping to correct their mistake so that I can get the pants I ordered.

[AikiGuy]

Thanks for the tip. I will try to avoid Dragon-tsunami. I do not think you are being treated fairly though. I ordered a CD through Century and they sent me my CD plus a different CD by mistake. I heard it is a law that if you receive something by mistake, you cannot be made to pay for its return. The sender should pay. When I got the 2 CD's, I called and asked if they wanted it back (which would be reasonable), but they said they don't make customers pay for their mistakes. I thought they would pay for the postage and resell it since it was not opened. But they said just keep it because it was only a $20 item and they would not care enough to pay for postage. I think these people are trying to get you to fix their mistake and hoping you don't know any better. I don't know if the law I mentioned is in effect across the whole country, but I know lots of places that do it that way because it is good business. I would call back and hope to speak to someone else. Ask for a supervisor and try to get better help from them. I would not accept that ridiculous answer they gave you. I think they should pay for returning the item.

[baronbvp]

Great point, I agree. You are under no obligation to pay return for postage for something you didn't order. If there remains a dispute, cancel the transaction with your credit card company. Then send back the pants and DVD, and shop elsewhere.

[Chuilli, Kyo Sah Nim]

jeez thats awful, thanks for the warning.

[Pacificshore]

Funny, I've been a long time customer with them, and never experienced this kind of customer service. That is too bad, and hopefully it was just a bad day for that person on the other end of the phone

[P.A.L]

next time remind them that a DVD would not cost them more than $3 that's why they want you to pay for the shipping back.a call tag by UPS would cost them more.

[MrGoju]

They more or less make their own DVDs anyway ! a mate of mine ordered a gi from then (from the UK) and it took nearly 2 months my shuriedo gi with embroidery and custom tailoring came quicker ! They are very rude and need a lesson in manners !!!!!

[Akikazeninja]

It is funny you post this because I was looking at buying a meijin and then I saw a post identical to this one on another forum saying that their customer service is horrible and so I ordered the ronin because if I ever hear if a company that doesn't treat its customers like they should I never buy from them. It just makes sense that if you own a company and you want people to have an enjoyable and smooth experience buying from you so they come back for more not leave angry and boycott you.