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What do you do for a living?


Ben Martin

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I am a scientist working on time travel and teleportation. Just kidding, I work in a call center for a fortune 500 company. I’m the guy that decides which agent takes your call. All of the calls are routed to our site from a couple guys, then once they are ‘in-house’ we route them to the agents. We also manage workloads for the e-mails that our customers send and the online chat feature. It’s quite a job. I’ve been doing it for a couple years now. I’m in training to become a Law Enforcement Officer at my local Police Department.

I did the call center thing as a part-time (and summer fulltime) job for a few years. Mostly customer service/support for a large banking firm. I liked it at first but eventually grew to despise it.

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