Hi all - Just wanted your opinion on a subject I'm sure everyone has encountered. We've been opened for 3 years in this area. We are constantly working on upgrading our curriculum and keeping it exciting as well as informative. My husband and I work all the time on keeping our attitudes in check and keeping ourselves education on the cutting edge martial arts training. We're members of NAPMA and MAIA also, so we get plenty of material to help keep the school refreshed, as well as ourselves too. As administrative director, I've recently implemented contracts as part of the commitment to earning black belt. We've not touched any existing students, only new ones signing up. It seems to be working well for our new students with no problems. The problem we are having now is that we see a trend (with students that aren't on contract) when someone has reached a blue/purple belt rank (about 1 year into the program) they decide to quit. We have a really great program here, but it just seems that the "commitment" has not gotten through to them or their parents. We work extensively with our students and they become part of our family. The big problem we are faced with is that they quit without even calling to let us know what is going on. We don't find out until they are called back (only after missing a week or two of classes). This bothers me a whole lot. I take it really personal. It feels very hurtful to know that we have been nothing more than a drop-off location or babysitting convenience. Working with them day in and day out for a year, and everything short of an explanation or a courtesy call. My husband and I have discussed that maybe it's best to just work on getting a whole new crew of students and parents with a new attitude of commitment back up with contracts. I know we'll always have those few students who don't want to achieve their black belt or quit before completing the course, but it has really gotten out of hand, and at least with new students on contract they are less prone to quit because their parents have signed an agreement to continue and the parents have something to fall back on. I also keep wondering if it is something that we are teaching or the way we are teaching and the parents aren't being honest enough to tell us so that we can fix the problem (if in fact there is a problem). I wonder if I'm the only one who feels this way or do other instructors in this forum feel the same way and take it personal. It's hard not to take it personal when this is your livelihood and every student counts. I know there's nothing we can do about the existing non-contract members, but at the same time I feel such a disloyalty and disappointment. Thanks for your time.