Dannyl_K

New tatic - I have an idea on not so much a "scripted" converstion but a structured one. General its set up as such (greeting) 1. who is this for 2. what are your goals - this should give me an idea on what program will fit them 3. if they inquire cost, short discussion on program (rather talk more in person but thats me) 4. have them come in a for a trial run But I admit this may not always turn out as a plan, but the structure sounds better than the script... agree, disagree?

point well taken.... I can't win them all, and if I had called any other fitness place they'd just tell it as it is anyways. So my goal is not so much what about cost, but more focused on why I beileve is this the style to learn. (need a new tatic) - this does ease my paranoia when I come to think about it Thanks Patrick

Ok so tell me if this a good 'mock' conversation - am I on the right track (phone rings) "Hello, (school name) this is Dannyl, how can I help you?" "Yes, how much do you cost" "Well, we have several different payment plans.. tell me is this for yourself or for a friend/ relative/ child" "For myself" "Ok, and what are your goals in learning martials arts" "Well, I would like to get into shape and learn self-defense" "Ok then, well our school teaches a wide variation of joint locks, kicks, punches (etc.) that will work the entire body as well as warm-up workout, why don't you come in for a free private lesson to try it out? We can discuss our various plans and see if it is something you would like to pursue" ...... then I would get there information if there intrested Heres what I am worried about, and its the reason why I ask all these questions If I were to list off a ton of prices, don't most people want to save money so go cheaper, maybe I'm not the cheapest in town. So I lose my business but I honestly believe what I teach is very effective So why don't I lower my price? Because I need to support a school, equipment, myself, and insurance. What can I say that doesn't make it sound evasive, I just want people to try before they buy **I really appreciate the advice everyone has given me so far, thank you guys! **

Basicly, if there are options do I really want to start labeling out a bunch of prices over the phone... (even I would be turned off by that) So its probably a good idea that mention in there that I will discuss the price, but there are options - come and explore them. If I said that to you (in different wording of course) does it feel like your question has been answered with extra insentive to check it out further? Or did that come off as a sales pitch?

So lets say one of you guys were to call me at my business and ask "How much do you cost?" Would you feel like I'm avoiding the question, or trying to be sincere and learn more about you (I'm really aiming at the latter of the two) if I were to say "First can I get your name?" (John) "Alright John, tell me what intrests you about the martial arts?" Yes I know I have just avoided the cost question, but I don't want to be judged on cost alone, because that would make for a really short conversation, and I'm working on learning more about him. Would a reply like that come off as a sales pitch or just someone who is curious about you

Yes, its a strange topic but I feel it is a very important one. I have no problem speaking to people - person to person, however, I tend to have trouble with answering the phone. My own instructor has been teaching me on how to do this (be the one to ask the questions, get them to come in, etc.) and we play the game where he'll call me as a potential student and I need to get him to come visit my business. I end up at a loss for words and the cost question throws me off the most Advice, tips, anything helps... how do you do it? I'm not looking to copy anyone but I would like an idea on how to do this. Especially since I'm a female whos going to open a business, and my stuff has to be good